This site is the property of DESIGNARENAS bvba.
Registered office address:
Wolfabriekstraat 18 - 0202
B-1651 LOT, Belgium.
Telephone: +32(0)2 374 04 40
VAT BE 0885 195 769
By accessing and using this website you agree to be bound by these general terms and conditions of sale. The present conditions of sale are agreed between, on the one hand, DESIGNARENAS bvba and, on the one hand, the Internet users who purchase a product via this website.
1. Customer Service
The purchaser can contact DESIGNARENAS customer service with questions or comments by email to info@DesignArenas.com , or by telephoning +32(0)2 374 04 40. DESIGNARENAS will be pleased to help every customer.
2. Our Products
All products offered by DESIGNARENAS are described and pictured as completely and precisely as possible and in good faith. The offers and prices are valid on the day that they are offered on our website. However, should there, despite all our precautions, be an error DESIGNARENAS cannot be held liable for possible errors.
All products offered by DESIGNARENAS legally conform to Belgian law. Foreign purchasers should always consult the laws in their own country if they doubt the legality of their purchase in their own country.
DESIGNARENAS cannot under any circumstances be held liable if the articles offered are used in an incorrect or irresponsible manner by the purchaser, nor for material or physical damage to third parties caused by incorrect and/or illegal use of the articles on this site.
3. Our Prices and Shipping Costs
All prices are in Euros and include possible environmental taxes (Recupel and Bebat). For customers from EU countries, VAT is included in the shown prices. For shipping outside the EU, the Belgian VAT (21%) is excluded but the shipping company will charge applicable customs and local taxes at goods reception. The destination countries are grouped into 7 transport zones and the corresponding transport cost is added based on your country; this can be seen at any time by viewing your shopping cart.
Shipping costs per kilo decrease as the weight of the package increases. When ordering multiple articles, your discount based on the reduced transport costs is automatically applied. This will be shown instantly as you order in your shopping cart.
The more products you order, the higher the discount applied.
4. The Order
There may be said to be a valid agreement between the purchaser and DESIGNARENAS when DESIGNARENAS receives the confirmation of the order from the purchaser on its website. DESIGNARENAS will always send an email to the purchaser confirming the order. DESIGNARENAS reserves the right to refuse an order or to subject it to extra conditions. By placing an order on this site you declare yourself to be over 18 years of age and responsible for your purchasing activity.
5. Secure Payment
Secure payment is key to DESIGNARENAS. That is why a certified company, Ogone (http://www.ogone.be/ ), which guarantees a 100% secure transaction, has been called on to process payments. DESIGNARENAS employees NEVER get to see your credit card number. The following methods of payment are accepted: Visa, Eurocard/Mastercard, Bancontact/Mister Cash, Paypal, iDEAL, Giropay, Sofortüberweisung and Bank Transfer.
About Ogone and Secure Payment:
The site where you are currently shopping uses Ogone e-Commerce solution which is fully recognised by the financial industry's top players. It was designed to allow e-shoppers to pay in an ergonomic, user-friendly environment, while simultaneously ensuring the highest possible levels of security and privacy. Ogone e-Commerce payment solution is used by several thousand online commerce sites.
These sites can be recognised by the logo below and the words "Payment Processed by Ogone", both of which will appear on the payment page.
Security: Ogone is responsible for ensuring the confidential transmission of your financial data. To accomplish this, Ogone develops and operates payment solutions which meet the most rigorous security standards. In doing so, Ogone's solutions use powerful data encryption protocols which guarantee the confidentiality of your financial data and comply with the security certifications required by the international financial institutions Visa, MasterCard and American Express. Your financial data are only communicated between Ogone and the financial institutions concerned. The merchant (i.e. the Internet site where you make your purchases) cannot access your confidential data because the transmissions are implemented using secure protocols. When you are asked to enter your credit card number, you can verify that you are in a secure area thanks to a number of security features in your browser: firstly, the web address will start with "https" (as opposed to simply "http") and include "secure.ogone.com" also you will be able to see a closed padlock or key at the bottom of your browser. For your own security, Ogone checks that the connection with your browser is secure before sending your financial data.
6. Transport and Delivery
Delivery of your order: The goods purchased are delivered within the stipulated period by recorded delivery or via courier service to the delivery address that the purchaser indicates on the order. The estimated delivery period is always shown for each product. If the purchaser orders several articles, the consignment will only be dispatched when all the articles are in stock. If, as a result, however, the order could not then be delivered within 30 working days, DESIGNARENAS will dispatch the out of stock article separately to the purchaser after this period.
If stocks are exhausted or if an article cannot be delivered within 8 weeks (56 days), DESIGNARENAS will contact the purchaser to agree on an acceptable delivery period or to cancel the order completely free of charge. DESIGNARENAS cannot be held liable for damage that might ensue from a product being out of stock or from delayed delivery.
Dispatch and Transport: DESIGNARENAS offers a complete transport service for purchases. Renowned transport companies and courier services are used. Products can be delivered worldwide. All consignments are recorded, so the purchaser must always sign for receipt. Standard delivery foresees ground floor doorstep delivery. Other delivery services, or installation services may be available upon request.
Loss or damage during transport: Loss and/or damage of a product that has been ordered will be borne by DESIGNARENAS. The purchaser is responsible for checking the goods on receipt. The purchaser must notify DESIGNARENAS of possible damage by email to info@DesignArenas.com within 2 working days. DESIGNARENAS reserves the right to refuse the purchaser's request if this term is not respected. On receipt of the notice of damage, DESIGNARENAS will give the purchaser instructions regarding the eventual return of the goods by the purchaser.
Delivery address: The purchaser is responsible for providing a full and correct delivery address. Incorrectly transmitted delivery addresses are the responsibility of the purchaser and may entail extra costs. In the event of errors in the address details of the addressee, DESIGNARENAS cannot under any circumstances be held liable for inability to deliver the products ordered. Circumstances beyond the control of the vendor, whereby he is released from the obligation to deliver are: war, uproar, fire, strikes, accidents and inability to find supplies. Under these circumstances the full amount will be refunded to the purchaser.
7. Cancellation of an order
You may inform us that you wish to refuse a purchase within 14 days of receipt of the product. The purchaser may notify DESIGNARENAS of the cancellation by email to info@DesignArenas.com.
The goods should be returned undamaged, unopened and in the original packaging within 5 working days of this notification. The purchaser should send a copy of the invoice or delivery note and a covering letter indicating his/her full account number (IBAN and BIC code) with the returned goods.
Cancellation is not possible for goods that have been made especially for you (= custom made products). If this is the case, it will be clearly indicated in the product description that you see whilst ordering. In the event of an order cancellation, DESIGNARENAS will refund, within 30 days of acceptance of the return, any sums paid, minus the direct delivery costs (transport and order handling costs). Carriage for the return of the goods is payable by the purchaser. DESIGNARENAS refunds carriage costs only if the purchaser did not receive the article that was ordered or if the article arrived damaged. DESIGNARENAS can refuse to accept or refund returned articles when the packaging has been opened or when the products have been used or damaged by the purchaser.
The purchaser may only return the article after notification from DESIGNARENAS to do so. The purchaser ensures the consignment is adequately franked and registered if the value amounts to more than 50 EUROS. We advise you to use a courier service and to insure the consignment. Always include a copy of the invoice or delivery note and a covering letter mentioning your full account number (IBAN and BIC code). The buyer is responsible for the return carriage costs. Not or insufficiently prepaid consignments are always refused and returned to sender.
Return address unless otherwise instructed:
Wolfabriekstraat 18 - 0202
B-1651 LOT, Belgium.
An extensive guarantee against manufacturing faults is offered on almost all the products offered. These range from 1 year to lifelong. These guarantees are only applicable if the products are used in the correct and normal manner.
Light bulbs are not covered by the guarantees, unless otherwise indicated.
Batteries, body care products and bath products cannot be returned. Mattress Guarantee: the guarantee is degressive, and a full guarantee is only applicable for the first year. Manufacturing faults must be signalled immediately, as soon as they become apparent. If you wish to make a claim on a particular product guarantee we request that you first contact DESIGNARENAS by email to info@DesignArenas.com, so that we are aware of all the details related to that guarantee. DESIGNARENAS will then advise you whether the guarantee is applicable and, if applicable, how and where the goods should be returned.
DESIGNARENAS is at liberty to proceed to repair or replace a damaged product with an identical product, or another product of the same nature and in the same price class. The replacement or repaired product will be sent to you free of charge within the shortest possible delay. If the guarantee is applicable and we ask you to return the product, please see point 8. Returns above.
10. Intellectual property rights
The content of this site, including brand names, logo designs, data, product or company names, texts, images, etc are the property of DESIGNARENAS or third parties and are protected by intellectual property rights.
The information on the website is of a general nature. The information is not adapted to personal or specific circumstances and cannot, therefore, be deemed to be personal, professional or legal advice for the consumer. DESIGNARENAS makes every effort to ensure that the information provided is absolutely correct, precise and up-to-date. Despite our efforts errors may occur in the information provided. If the information provided contains inaccuracies or if certain information is unavailable on the site, DESIGNARENAS will make the greatest possible effort to put this right as quickly as possible. If you discover that there are inaccuracies in the information provided via this site, you can contact the manager of the site via info@DesignArenas.com. The content of the site (including links) may be changed or updated at any time without previous notification. DESIGNARENAS cannot guarantee the good working of the website and cannot be held liable in any way for poor functioning or temporary (un)availability of the website, or for any form of damage, direct or indirect, which may result from access to or use of the website. DESIGNARENAS cannot under any circumstances be held liable by any person whatsoever, directly or indirectly, extraordinarily or in any other way, for damage due to the use of this site or of others, especially as a result of links or hyperlinks, including, without limitation, all losses, interruption of work, damage to programmes or other data on the computer system, hardware, software etc of the consumer. DESIGNARENAS' websites may contain hyperlinks to websites or pages of third parties, or refer to them indirectly. The inclusion of links to these websites or pages does not in any way imply implicit approval of the contents thereof. DESIGNARENAS explicitly states that it has no control over the content or the characteristics of these websites and cannot under any circumstance be held liable for their content or characteristics or for any other form of damage caused by the use thereof. DESIGNARENAS' websites may contain links to other websites which are not managed by DESIGNARENAS. DESIGNARENAS will not exchange any personal information with these websites. DESIGNARENAS endeavours to connect you to websites which have the same high standards as those of DESIGNARENAS and which respect your privacy.
DESIGNARENAS cannot be held responsible for practices on these other websites.
12. Jurisdiction and Applicable Law
Disputes concerning the conclusion, validity, interpretation or implementation of the sales contract or of the current general terms and conditions are subject exclusively to Belgian law and fall under the exclusive jurisdiction of the District Court of Brussels.